Part 1: Privacy Policy

Al Coronado Plumbing (“us,” “we,” or “our”) operates the website alcoronadoplumbing.com (the “Service”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a contact or service request form, or communicate with us by phone, email, or text message. By using the Service, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

When you request a quote, schedule service, or contact us, you may provide:

• Full name
• Email address
• Phone number (including mobile/cell)
• Home or service address

Usage Data

We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, pages visited, date and time of visit, time spent on pages, and unique device identifiers. This data is used to maintain and improve the website, as well as for remarketing efforts..

Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, tags, scripts) to operate and improve the Service. Types of cookies we use:

• Session Cookies – required for site functionality during your visit
• Preference Cookies – remember settings and preferences between visits
• Analytics Cookies – help us understand how visitors use the site (e.g., Google Analytics)

You may configure your browser to block or alert you to cookies. Note that disabling cookies may limit some site features.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, dispatch, and deliver plumbing services you have requested
• To send appointment confirmations, reminders, and service updates via phone, email, or text message
• To respond to questions submitted through our website contact form or phone line
• To send special offers, promotions, or company updates (with your consent, where required)
• To process payments and maintain service records
• To comply with applicable legal obligations
• To improve our website, communications, and overall service quality

We will never sell your personal information to third parties. We do not share your data with unaffiliated third parties for their own marketing purposes.

3. Web Contact Form

When you submit a form on our website (such as a service request, estimate request, or general contact form), the information you provide — including your name, phone number, email address, and service details — is transmitted to our team and stored in our field-management software (ServiceTitan) for the purpose of scheduling and fulfilling your service request.

By submitting a contact form, you consent to being contacted by Al Coronado Plumbing by phone, email, or text message in response to your inquiry. Standard message and data rates may apply for text messages.

4. Third-Party Service Providers

We work with trusted third-party companies to help us operate our business and website. These providers are given access to your personal information only to the extent necessary to perform their specific services on our behalf and are contractually prohibited from using it for any other purpose. Our key service providers include:

• ServiceTitan – field service management, scheduling, and customer communication platform
• Google Analytics – website traffic analysis. You may opt out via the Google Analytics Opt-Out Browser Add-On at tools.google.com/dlpage/gaoptout
• Google Tag Manager – website tag management
• Payment processors – for secure transaction handling

We do not control the privacy practices of these third parties. We encourage you to review their respective privacy policies.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Legal Disclosure

We may disclose your personal information if we believe in good faith that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of Al Coronado Plumbing; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of our customers or the public; or respond to a court order, subpoena, or government request.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us and we will take prompt steps to remove it.

8. Links to Other Websites

Our website may contain links to third-party websites. These sites have their own privacy policies, and we have no control over or responsibility for their content or practices. We encourage you to review the privacy policy of any website you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us (Privacy Inquiries)

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Part 2: SMS / Text Messaging Disclosure

This SMS Disclosure applies to text messages sent by Al Coronado Plumbing to customers and prospective customers who have provided a mobile phone number through our website, contact forms, phone calls, or other points of contact. We are committed to complying with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations governing text messaging.

1. Program Description

By providing your mobile phone number to Al Coronado Plumbing — through our website, a contact or service request form, or over the phone — and consenting to receive text messages, you may receive SMS or MMS messages from us that include:

• Appointment confirmation and scheduling notifications
• Technician dispatch and estimated arrival time updates
• Service reminders and follow-up messages
• Responses to service inquiries you have initiated
• Special offers and promotional information (only with your separate consent)

Message frequency varies depending on your service activity and communications with us.

2. How to Opt In

You opt in to receive SMS messages from Al Coronado Plumbing by:

• Providing your mobile phone number and checking the SMS consent box on our website contact or service request form
• Verbally confirming consent when scheduling service by phone
• Texting a designated keyword to our business number when applicable

Your consent to receive text messages is not a condition of purchasing any service from us.

3. Verbal Opt-In Process

When a customer is registered for the first time, staff will request the customer’s phone number and ask whether they would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys. Customers will be verbally informed that message and data rates may apply, message frequency may vary, and that they may text STOP to unsubscribe or HELP for support at any time. Customers will also be informed that their information will not be shared with third parties.

4. How to Opt Out

You may opt out of receiving SMS messages from Al Coronado Plumbing at any time by:

• Replying STOP to any text message you receive from us
• Calling us at (520) 834-8400 and requesting to be removed from our text list
• Sending a written request to 6149 N Travel Center Dr, Tucson, AZ 85741

After opting out, you will receive one final confirmation text acknowledging your request. You will not receive further marketing or promotional texts. You may still receive transactional texts (such as appointment confirmations) if you have a scheduled service, unless you also request removal from those communications.

5. Help

For help with our text messaging program, reply HELP to any of our messages or contact us directly at (520) 834-8400 or alcoronadoplumbing.com.

6. Message & Data Rates

Message and data rates may apply. Standard rates charged by your mobile carrier for text messages and data usage apply to messages you send and receive. Al Coronado Plumbing is not responsible for any messaging charges incurred by your carrier.

7. No Third-Party Sharing for Marketing

Mobile phone numbers and SMS opt-in consent will not be shared with, sold to, or rented to any third party for their own marketing or solicitation purposes. Information may be shared with our service providers (such as ServiceTitan) solely to facilitate delivery of the messages described in this disclosure.

8. Carriers

Participating wireless carriers may include, but are not limited to: AT&T, T-Mobile, Verizon, Sprint, and other major U.S. carriers. Al Coronado Plumbing is not liable for delayed or undelivered messages due to carrier outages or other conditions outside our control.

9. Contact for SMS Questions

Questions about our text messaging program may be directed to:

Part 3: Terms of Service

These Terms of Service (“Terms”) govern your use of the alcoronadoplumbing.com website (the “Site”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Use of the Site

You may use this Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:

• In any way that violates applicable federal, state, or local law or regulation
• To transmit any unsolicited or unauthorized advertising or promotional material
• To impersonate or attempt to impersonate Al Coronado Plumbing, an employee, or any other person
• To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site

2. Intellectual Property

All content on this Site — including text, images, logos, videos, and graphics — is the property of Al Coronado Plumbing or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without our prior written permission.

3. Disclaimer of Warranties

The Site and its content are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

4. Limitation of Liability

To the fullest extent permitted by applicable law, Al Coronado Plumbing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, this Site or its content, even if we have been advised of the possibility of such damages.

5. Third-Party Links

This Site may contain links to third-party websites for your convenience. We have no control over and accept no responsibility for the content, privacy policies, or practices of those sites. The inclusion of any link does not imply endorsement by Al Coronado Plumbing.

6. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Pima County, Arizona.

7. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms.

8. Text Messaging Terms

By opting in to receive SMS or MMS messages from Al Coronado Plumbing, you agree to the terms outlined in our SMS Disclosure, which is incorporated into these Terms by reference. Consent to receive text messages is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP to any message.

9. Contact

Questions about these Terms of Service should be directed to: